Leonard Cohen, nice! I've been watching some of his performances this week...sad he's no longer with us.
Let's see. The remember upgrading the software on both the GPG window and on the VNC window. Not sure which I did first. But I wasn't sure that it updated originally. Immediately after that the issues started. I think the only thing that could be better on your end is to clarify the best way to handle upgrades (firmware and software) - this could include when to do them (how often) and which method works best. This was totally my error. I wasn't sure if I should upgrade or which route to take and I think I ended up getting my wires crossed.
On a side note, my son and I started in Scratch but were thinking of trying Python. Do you think that would be too complex for a 12 year old (who actually has more coding experience than his old man)? If we were to give it a go, how should we get started?
As always, thanks again for your help!