However, when I write a simple script to test it out, the script runs to completion with no errors and the robot itself is unresponsive. I’ve followed up with them on this. If I find a resolution I’ll post it here in hopes of helping whoever next runs across this issue.
Just a final update, the firmware solution I posted above fixed the issue.
The robot was just unresponsive because I forgot to plug in a battery pack, doh.