Help? [SOLVED]

Good Day,

We were in the middle of the step to update firmware and ran into trouble
System crashed and when we re-connected to the RPi the RPi desktop does not look normal
software update icon does not appear

would appreciate any help, advice - we are beginners

Hey AJMurray123,

Doh! Can you take a picture of what the desktop looks like? You might need to run the software update again using a the command line. But first, can you show us a picture?

If you don’t have the update icon, pull up terminal and type “sudo sh /home/pi/update_backup.sh”

Thank-you for your reply
pictures of desktop attached

If you don’t have the update icon, pull up terminal and type “sudo sh /home/pi/update_backup.sh”

tried to enter this in terminal but got an error message
please see attached

Try putting a space between “sh” and “/home/pi/etc”

Many Thanks for the help and apologies for all the dumb questions
still learning…
on to the next steps

much appreciated

Glad we could help!