We were in the middle of the step to update firmware and ran into trouble
System crashed and when we re-connected to the RPi the RPi desktop does not look normal
software update icon does not appear
would appreciate any help, advice - we are beginners
Doh! Can you take a picture of what the desktop looks like? You might need to run the software update again using a the command line. But first, can you show us a picture?
If you don’t have the update icon, pull up terminal and type “sudo sh /home/pi/update_backup.sh”