Mishappen encoder wheels, one broke


#1

Hello! We managed to get one wheel on and it was a very tight fit but the other snapped. That’s my bad. :frowning: Looking at the square hole, it doesn’t appear to be completely cut? The washers were all mishappen as well and were all curved instead of straight. We are planning to just continue building with what we got but it doesn’t feel flush with all the warped washers. Are they all supposed to be curved like pringles chips? Lol! Is there a way I can order replacement parts? Thanks in advance!


#2

Hi @gennyplaton,

Can you tell us from where you bought the GoPiGo kit. Did you buy it directly from Dexter Industries’ website?

-Shoban


#3

I bought it directly from the website.


#4

Hi @gennyplaton,

Can you contact us here, under “General Questions and Feedback”: . We will have one shipped to you immediately.

Please let us know if this helps,
-Shoban


#5

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