Order Status


#1

Hey everyone,

Do you guys know how long it takes for a product to change from processing to shipping? I ordered a GoPiGo starter kit several days ago and it still says processing. What is frustrating is that on the order confirmation email, it says that the estimated delivery would be Feb 9 - 10, and I really need it soon. I’ve already sent two emails to Dexter these past few days, but I still have not received any response.

Thanks,
Rich


#2

Hey Rich, I think I see your ticket in our ticketing system. I also see you tried to contact us on Monday. Amber handles these requests and she usually turns it around in a 24 hour period. We’re a small company, so please bear with us.

Thanks, John


#3

I also have an order in for a GoPiGo starter kit. Can you give an update of when these are back in stock?

Bob Fountain


#4

I’ve sent four emails and I’ve only received one reply. Something is seriously wrong because I haven’t received any other updates.


#5

Hi Richard, it looks like Amber replied back on Wednesday. I’ll check on why we’re getting back so slowly. The issue is, as she said in her support e-mail back to you, that the SD Cards are on backorder with our shipper and we’re working as fast as we can to get your order out.


#6

Bob3280, have you submitted a ticket on our system? As you can see, we’re backordered on one item, the SD Cards. We’ve been trying to work with folks to get them shipping. http://dexterindustries.com/contact