Hi, one of the pieces with pins that connect the camera got separated. How can I use the warranty to get a new red board?
Could you share a photo, please? I’m not entirely certain I understand which part is broken.
Hi, the pin that is highlighted with an orange circle has been desolded from the board area that is highlighted with a black square.
Thanks for the photo. We will replace the board.
@jmartin.carrillo I sent a direct email to you with a request for a few details. Once I have this information I can send out your replacement board.
@jmartin.carrillo Your replacement board is on the way. Tracking details were sent via email.
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