Faster communication format?


#1

So it looks like DexterIndustries doesn’t have a phone number and responses on the forum seem to be measured in days rather than minutes. Is there any way to get help with a faulty product that doesn’t take multiple days?


#2

Hey cbjorgol,
I am extremely sorry for the slow response on this. We usually try to respond as fast as we could on the forums and the forums are the best way to reach out to us if you are having a problem. I have replied to the other post that you had posted. We try to find the problem that you are having with the BrickPi and if it turns out to be a faulty unit, we replace it ASAP. We just want to make sure that it is not a problem on the software or the power in which case having a replacement sent does not help a lot.

-Karan


#3

I hope I didn’t come across the wrong way, I love what you guys are doing and I’ve been really excited with what I’ve built so far. Just wanted to get somebody on the phone because the latency on the forum means I have to burn the day waiting for one response at a time whenever something stops working. Would be really useful to have a support line and I wouldn’t have minded paying extra for it.

Thanks for the help!


#4

Just chiming in here, I’m sorry for the slow response on the question, we try to answer questions as quickly as possible. Our team does a really great job of doing that. We try to answer questions and deal with problems in the open because we think it helps everyone and helps us make better products. We don’t have enough people on our team to offer direct support over the phone unfortunately, but it’s something we’ve talked about and considered for the future.

Also, just wanted you to know that I saw this and read this post (I’m John, the company founder).


#5

Totally understand and I think it’s awesome what you’re doing. Just making sure it really didn’t exist.

I think it would be valuable, especially if you make it optional so that only people that need the added support pay for it. For me, starting out, I would have gladly paid an extra $100 for some kind of support system. I’m pretty good on the software side (in Python anyway) but I’m new to the hardware side so I have tons of questions and the experience would be much better if I had somebody to talk to with low latency since I don’t have anybody locally that knows anything about this stuff.